The Eggshells syndrome occurs when the team overuses the Coach team role.
When used appropriately, the Coach team role is used to create harmony. Coaches focus on building rapport with people, creating a positive team atmosphere, looking after people's welfare, motivating people and/or providing a service to the satisfaction of others. Coaches value people's contributions, seek to develop the role that others play, and invest a lot of effort in building positive relationships. They try to overcome differences of opinion and find ways in which the team can agree.
If the Coach team role is used to excess, however, and Group-Think sets in, then harmony becomes more important than team performance. Healthy conflict is then repressed and team performance hampered because difficult issues are not being tackled and there is a loss of creative conflict. The team fails to identify and discuss differences of opinion, they compromise too much, they build team spirit at the expense of creative argument and they fail to make enough demands of each other and people outside the team.
A good facilitator or consultant can help the team in various ways, such as:
The Eggshells syndrome results from a team 'complex', that creates rigidity in their collective use of extraverted Feeling.
The Sixteen Teamwork Syndromes:
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